Our administrative offices are open Monday to Friday, 10am to 5:30pm. No walk-ins, by appointment only. We ship Monday to Friday via UPS Overnight, additional fee for Saturday Delivery. We do not ship on the weekends.
We use professional packing with UniqueCorals Boxes and heat/cool packs. Order cut-off is 2PM PST for shipping next day, and we only ship Monday to Friday, we are closed on Saturday and Sunday.
Free Next Day UPS Overnight Shipping For Orders Over $200 within the Continetal USA.
Shipping Flat Rate of $35 $19 Next Day UPS Air, Continental USA. An additional charge will apply for shipments bound for U.S. Territories (Puerto Rico). Carrier costs will be directly applied to order, with no additional surcharge. We will contact you prior to shipping. We cannot ship livestock to Hawaii.
Local Pick-up Available Upon Request - By Appointment Only
Add-on Orders Ship Free (Chosse the "Add-On Order" shipping option at checkout)
There are never any additional box or handling charges
Payments Accepted: Visa, Mastercard, Discover, American Express, Paypal, Cash (for Pick Up Only)
Our address for shipping the Triton Lab water test, is: 16116 Covello St Van Nuys CA 91601
We’re fanatical about making sure that your livestock arrives in the best possible condition, so we take great measures to assure a smooth trip from our facility to you. We use strong, insulated packaging materials, and your order will be packed with care by some of the most skillful and experienced hands in the industry! We make sure that we use plenty of water, oxygen, and as needed, heat or cold packs, to assure that your livestock arrives healthy and happy. It's our practice to call you the next business day after your order is received to confirm shipping, and you can also indicate your preferred date of reciept when you order. We generally try to ship within two business days after your order is placed (weather permitting). You will receive tracking information from us as soon as your order is shipped (for FedEx Shipments).
We use UPS Overnight for livestock, which guarantees next-business-day arrival. Deliveries are made Tuesday through Friday to the Continental US. Saturday delivery is available for an extra $15.00 charge. However, we advise caution with orders shipped for Saturday arrival, as circumstances beyond our control may arise during weekend shipping, delaying delivery until the next weekday.
We ship every week Monday to Friday. Saturday delivery require an additional fee (required by UPS). We will do our best to accommodate your schedule, so contact us if you need to set up some special arrangement. Please note that we don’t ship, because UPS does not deliver, on certain holidays, such as Thanksgiving Day, Christmas Day, New Year’s Day, Memorial Day, and Independence Day. We will ship your order on the next available day after the holiday for arrival on the following day.
If you are in the Southern California area and wish to stop by our facility during our normal business hours (10AM-4PM Pacific Time), please select "Local Pickup/Add-on Order" for shipping, and call us to arrange a tiem to come by and pick up your order. It's fun to meet our customers, and you'll enjoy seeing the UC facility firsthand!
We do not require a signature for delivery. However, if you opt for home delivery of your order, please ensure that someone is there to receive the order, as UPS may not leave packages at the door without someone present. We cannot guarantee animals' health if there is a failed delivery attempt, rejected delivery, or if the package is left at your door.
For the ultimate in peace of mind, we suggest that you opt to have your shipment held for pickup at a UPS pickup location, as opposed to delivery at your home or office. It’s free, and this arrangement assures that you won’t miss the delivery. The potential stress on your livestock is greatly reduced, since it will be in one location until picked up. As an added bonus, you can often pick up the package as early as 9AM most days. If you want this service, please advise and indicate your preferred pickup location at checkout.
As Mark Twain once said, “Everyone is talking about the weather, but nobody’s doing anything about it.” Unfortunately, we’re still in the same boat. About the best we can do is to advise you to keep an eye on the weather when you place your order. FedEx often experiences delays during inclement weather, and we are not liable for shipping delays or potential losses as a result of delays due to weather extremes. Since they won’t reimburse either of us if the order is lost due to extreme weather, it’s best to avoid placing orders altogether during extreme weather conditions.
HAWAIIAN CUSTOMERS: Unfortuantely, we are not allowed to ship livestock into the State of Hawaii. We can, however, ship dry goods. As you are no doubt aware, shipping between the mainland and the Islands can be quite expensive! We do feel your pain! Whenever possible, we'll try to ship dry goods with USPS Flat Rate. However, when we cannot use Flat Rate, we'll use the least expensive method possible, and we will pass some of the shipping costs on to you, as our rates are based upon shipping in the continental U.S. However, in extreme cases, we will make every effort to help subsidize your shipping costs by offering you some additional merchandise, or credits for future purchases, etc.
U.S. TRUST TERRITORIES: Unfortunately, UPS rates to Puerto Rico and other U.S. Trust Territories are significantly more expensive than rates within the contiguous United States for both livestock (where permitted) and dry goods. Our rates were developed for the contiguous United States only, and additional charges may apply to orders shipped to U.S. Trust Territories. We will contact you with these additional charges prior to shipping.
HOLDING OF ORDERS: We understand that sometimes you see a coral that you just HAVE to have, and that circumstances may be in play that keep you from taking delivery of the coral immediately. We frequently receive requests to hold corals until customers are ready. We are happy to comply with this request; however, we can only hold corals for a maximum of TWO WEEKS after the order is placed. Special circumstances, such as weather delays, etc. may result in this period being extended. Nonetheless, two weeks is the maximum length of time we will hold corals for you under normal circumstances. After that length of time, we simply cannot guarantee that the coral will be in the condition that it was when you ordered it. We have a large facility with many corals moving in and out, and we are not really equipped to "babysit" corals for the long term. Thank you for your understanding.
IF YOU PLACE MORE THAN ONE ORDER BEFORE WE SHIP: Maybe you just placed an order, and you suddenly notice that the Chalice you've been waiting for all year has just shown up on our site. This happens a lot during our weekend sales! What to do? Go ahead and place the order on our site. However, if you've already paid for shipping, indicate "Local Pickup/Add-on Order" for your delivery option, and you won't be charged again. We'll combine and ship your orders together!
*shipping rates subject to change at the discretion of the company and its shipping partners. Rest assured, wee are working rigorously to bring you the best and cheapest shipping. We know how important your livestock is to you, and we are vigilant about shipping requirements. Thank you.