At unique, we want you to feel as comfortable about ordering online from us as you would if you walked in to our facility and picked up your corals right from our raceways by yourself.
Choosing the finest livestock available to offer our customers is only half the battle. We provide constant care, feeding, and evaluation of all of the animals that we offer. Proper conditioning and excellent husbandry practices at our facility helps assure that you will receive livestock that is in top condition. We utilize some of the best packaging materials and shipping techniques in the industry, and are proud of the excellent care that our staff gives to making sure each and every animal that leaves our facility is in top shape.
Regardless, we are dealing with living organisms, and sometimes, things don't go the way we would all like. That's why we offer one of the best guarantee policies in our industry, assuring you complete confidence in ordering from us. The following guarantee periods apply to our livestock:
FRAGS: 7 days
WYSIWYG COLONIES: 7 days
FISH: 7 days
CLAMS: 7 days
If something goes wrong, or if you do lose an animal within the guarantee period, please contact customer service within the guarantee period with clear photos of the animal, bag, box, etc. (We cannot verify the claim without photos) We will do everything that we can to solve the problem. We do not offer cash refunds. We will issue store credit for a future purchase with us, equal to the amount of the livestock that was lost.
A guarantee is only as good as the company standing behind it, and your comfort and satisfaction are our top priority.