UPS updates their service agreement - no guarantees

The safe arrival of your packages is very important to us. We want to see every animal and parcel get to your door in the shortest amount of time.

However, every Holiday season the shipping companies will experience bottlenecks, delays, and mishaps.  

For the time being, UPS is not guaranteeing delivery by 10:30am for overnight shipping at this time. When we create your label it will determine a time to expect the package. Most labels have been 3 pm, but some labels are saying End Of Day. Please check your tracking number to closely monitor delivery times. During this time of "no guarantee", UPS will not issue refunds or compensation for missed or delayed packages.  Thank you for your cooperation!